Customers are increasingly adopting live chat to communicate with businesses in real-time. If you haven’t implemented this on your website yet, you may be losing out. Whether you’re just getting started with chat support or not, outsource backoffice activity will be quite beneficial.
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The average firm either responds to consumer emails too slowly or not at all! You are harming your brand in the eyes of your customers by failing to react to customer emails immediately and aggressively.
Consider outsourcing email services to communicate with your client base via one of the most trusted customer channels, email, if you want to boost customer happiness and promote customer loyalty.